At Captive Creations Canada (CCC) our mission is to provide Canadians with healthy captive bred chameleons and bearded dragons. We provide top quality care to all our reptiles. We guarantee satisfaction once you have picked up your animal, for a period of 10 days. In order to quality for a refund or replacement, we must be contacted within the 10 day period. The carcass must be frozen, as we reserve the right to have it delivered back to us prior to any replacement or refund. We strongly suggest all such animal claims be supported by a digital photograph. Once confirmed, CCC will refund the full purchase price, or replace the animal(s) if agreed upon by the parties.
Captive Creations Canada (CCC) guarantees live delivery providing that someone signs for the animal(s) on the first attempted delivery (FAD) by the carrier. If not received on the FAD, all live arrival and satisfaction guarantees are voided. In the event of a claim for a dead-on-arrival (DOA) shipment, we must be notified within 12 hours of delivery. The carcass must be frozen, as we reserve the right to have it delivered back to us, or inspected by a third party, prior to any replacement or refund. We strongly suggest all such animal claims be supported by a digital photograph. Once confirmed, CCC will refund the full purchase price, or replace the animal(s) if agreed upon by parties. The Customer pays all shipping costs.
We reserve the right to delay shipment if we feel that weather extremes warrant such. However, once we choose to ship within our shipping terms, all guarantees remain in force, unless having been communicated otherwise prior to shipment. We have no pre-conditions regarding temperature variations or carrier error. Unless otherwise specifically noted, CCC is responsible for any losses not specifically exempted.
We guarantee satisfaction once an animal has been delivered alive, for a period of five days after delivery. In order to qualify for a refund or replacement, we must be contacted within the five day period, and arrangements made to return the animal to us. The customer pays for return shipment. Once returned, Captive Creations Canada will refund the full original purchase price of the animal, or issue a replacement if available and agreed upon by parties.
Any medical concerns on the part of the buyer must be brought to the attention of Captive Creations Canada within the warranty period. CCC may recommend treatment, an extension of the warranted period, or the return of the animal, all at its discretion.
While we endeavor to accurately represent the sex, color, and quality of all of our animals. Captive Creations Canada extends no guarantee beyond the customer's option to make a satisfaction claim within the 5 day warranted period. It is critical that the customer satisfy all concerns within that time frame.
The above guarantee apply only to retail orders within Canada ONLY.
Captive Creations Canada (CCC) guarantees live delivery providing that someone signs for the animal(s) on the first attempted delivery (FAD) by the carrier. If not received on the FAD, all live arrival and satisfaction guarantees are voided. In the event of a claim for a dead-on-arrival (DOA) shipment, we must be notified within 12 hours of delivery. The carcass must be frozen, as we reserve the right to have it delivered back to us, or inspected by a third party, prior to any replacement or refund. We strongly suggest all such animal claims be supported by a digital photograph. Once confirmed, CCC will refund the full purchase price, or replace the animal(s) if agreed upon by parties. The Customer pays all shipping costs.
We reserve the right to delay shipment if we feel that weather extremes warrant such. However, once we choose to ship within our shipping terms, all guarantees remain in force, unless having been communicated otherwise prior to shipment. We have no pre-conditions regarding temperature variations or carrier error. Unless otherwise specifically noted, CCC is responsible for any losses not specifically exempted.
We guarantee satisfaction once an animal has been delivered alive, for a period of five days after delivery. In order to qualify for a refund or replacement, we must be contacted within the five day period, and arrangements made to return the animal to us. The customer pays for return shipment. Once returned, Captive Creations Canada will refund the full original purchase price of the animal, or issue a replacement if available and agreed upon by parties.
Any medical concerns on the part of the buyer must be brought to the attention of Captive Creations Canada within the warranty period. CCC may recommend treatment, an extension of the warranted period, or the return of the animal, all at its discretion.
While we endeavor to accurately represent the sex, color, and quality of all of our animals. Captive Creations Canada extends no guarantee beyond the customer's option to make a satisfaction claim within the 5 day warranted period. It is critical that the customer satisfy all concerns within that time frame.
The above guarantee apply only to retail orders within Canada ONLY.